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  • Frequently Asked Questions: What is a mobile keyword?
    Answer: A mobile keyword is a single word or a one-word phrase (letters, numbers or both) that identifies a product, individual, action, service, or business. Keywords ...
  • Frequently Asked Questions: What is a shortcode?
    Answer: A shortcode is a 5 or 6 digit shortened phone number that mobile phone carriers assign to businesses that want to send text messages over ...
  • Frequently Asked Questions: What is SMS?
    Answer: Short Message Service or SMS is a standardized communications protocol that allows the exchange of text messages between mobile telephone devices. The words 'Text Messages' ...
  • Frequently Asked Questions: What is a QR Code?
    Answer: So you may have heard that QR Codes are set to become the 'next big thing' but thinking to yourself, what is a QR Code!? ...
  • Frequently Asked Questions: Why is my keyword not available?
    Answer: You may not be able to register a keyword if the keyword is currently in use by another Momares user, reserved by Momares (part of ...
  • Frequently Asked Questions: How do I stop or opt-out from getting messages?
    Answer: Simply reply to the message with the word STOP or STOP ALL, you will be removed automatically. ...
  • Frequently Asked Questions: Where is Momares available?
    Answer: Currently, Momares is available in the US, Hawaii, Alaska, Puerto Rico, and the US Virgin Islands. ...
  • Frequently Asked Questions: What counts as a message sent?
    Answer: A message sent is the action of sending of a text message to a subscriber(s) in your group. For example, one text message sent to ...
  • Frequently Asked Questions: Is there a long term contract needed to use Momares?
    Answer: No. Momares is a pay-as-you-go service. You pay month-to-month and if you cancel, you'll be billed for the current month, but you won't be charged ...
  • Frequently Asked Questions: Can I create my own custom plan?
    Answer: Yes. If none of our plans work for you, just email us at support@momares.com or give us a call at +1 305.505.5393 and we'll set you up ...
  • Frequently Asked Questions: Will I get charged once my free trial expires?
    Answer: No. Your free trial will expire automatically 15-days from the day you created the account and you will not be charged. Unless you upgrade to ...
  • Frequently Asked Questions: Are there any hidden or additional fees?
    Answer: No. Momares is a pay-as-you-go service; you only pay the month-to-month service plan fee. ...
  • Frequently Asked Questions: How do I add an additional keyword(s) or sweepkeys?
    Answer: To add a new sweepskey or keyword: 1. Logon to your account2. Go to the "Send Message" tab3. On the bottom of the right hand column  click ...
  • Frequently Asked Questions: Do keywords expire?
    Answer: Yes and No. No: As long as your account is in good standing your keyword does not expire. Yes: If you let your 15-day trail period lapse, ...
  • Frequently Asked Questions: Can I upgrade, downgrade or cancel my plan at anytime?
    Answer: Yes. Just go to "My Account" choose the "My Plan" tab and select the plan you want to upgrade or downgrade to. To cancel, go ...
  • Frequently Asked Questions: What do you do with my mobile phone number and email?
    Answer: Your mobile phone number, email and any personal information we collect is used to maintain account records, services plans, resolve service issues, troubleshoot problems, analyze ...
  • Frequently Asked Questions: How is my information protected?
    Answer: In agreement with our internal security policy and the law, Momares will protect any information sent as text messages or for account identification. We will ...
  • Frequently Asked Questions: I received an email from Momares, how do I know if it is real?
    Answer: All emails from us will come from the domain Momares.com. If you receive an email sent from a different domain, it is not real. Please ...
  • Frequently Asked Questions: I no longer manage my account, how do I change the administrator?
    Answer: To change account administrator please send us an email to support@momares.com ...
  • Frequently Asked Questions: How do I export or download the list of my subscribers or participants?
    Answer: Go to "Participants" select group an click on the export icon    To move participants list data to individual columns in Excel go to: 1. Open Excel ...

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