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Top Strategies in Mobile Marketing for Restaurants

Mobile marketing for restaurants
“Get a free appetizer with your entree today.”

Trying to get more hungry customers to your restaurant? Consider mobile marketing. Text offers such as these can bring in new or repeat business with every message.

It can be extremely effective overall, if done right. Here is a quick rundown of the top strategies for restaurants to attract more business.

Provide Opt-in Incentives

To increase the number of mobile subscribers, provide an opt-in incentive, such as a discount or a small giveaway such as a free side or dessert. Users are more likely to sign up for your text messages if there is an instant reward for doing so.

Use Time-Sensitive Offers

If you want to improve the response from your campaign, why not reach out to your subscribers when they are most likely to be hungry? Sending a last-minute discount offer around lunch or dinner time will surely appeal to subscribers. However, you should never send text messages overnight, between 9 pm and 9 am!

Promote Your Campaign on Your Website

If you want your subscriber list to grow, promoting your campaign on your website will help. Include a call-to-action to sign up for your campaign with a popover message or other prominent display on the pages of your site that receive the most traffic.

Find Subscribers via Social Media

Social media can offer a steady supply of new subscribers for your mobile marketing campaign. Statistics show that users are more likely to use mobile devices to access social media sites. Ask for opt-ins via social media and watch your subscribers grow.

Make it an SMS Sweepstakes

Make it more exciting for your subscribers with a text-to-win campaign or SMS sweepstakes. Offer a prize for entry to your program and you’ll see an increase in the number of subscribers who participate.

Ask Customers about Their Preferences

As you use text message marketing to promote your restaurant, ask your customers about their preferences and then give them what they want. Whether it’s discount offers or more frequent texts or reminders about upcoming promotions, let your customers drive your campaign instead of simply guessing.

Want to learn more about setting up your own mobile campaign? Contact us.

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Use Retail Sales Techniques on Mobile to Boost Sales

Use retail sales techniques on mobile.

We all want higher conversions or more sales online, but how do you get there? Get in the retail shopping mindset. These real-world retail techniques will motivate mobile shoppers and increase sales.

Go Digital with Coupons

Who doesn’t love to save a few bucks? Coupons are a great way to increase your sales online.

Offer digital coupons for certain products, for a percentage off or for other bonuses. At checkout, all a consumer has to do is input the coupon code and viola—their total just decreased, which means they may be inclined to spend more.

Encourage customers to sign up to your text message program and you can easily send text coupons once a month or on a schedule.

Increase the Average Order per Customer

Many business owners focus on getting more customers and more sales, but what if you get each customer to spend more when they shop?

You can increase the average order size for a time with a Cash-Back Formula. What’s that? You know… that option to get $10 off when you spend $100 or $20 off when you spend $150. It’s more enticing to shoppers since it offers a hard amount they’d get back, $10 rather than a general 10%, for example.

If you’re offering to discount an order, how does this tactic increase the amount they spend? Well, if the average person spends $50, they’ll increase that to $100 to get $10 back and your average total during that campaign increases by $40. It’s sheer genius and a tactic Amazon has used for years with the offer of free shipping if you spend $25.

Build Loyalty with Mobile

Encourage new shoppers to become repeat shoppers with a loyalty program. Offer a certain percentage off after they place a certain amount of orders, or reward them with a free product once they spend a certain amount of money.

If your shoppers feel like they’re being rewarded, they’re more likely to become loyal customers.

By implementing these tactics, you’ll see an increase your online conversions and you’ll be in the money.

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What Metrics Should You Use to Track Success in Mobile Text Marketing?

How to measure mobile marketing success

What’s a marketing campaign without a plan and a review of the results? It’s a shot in the dark. When you launch your SMS marketing campaign, you should not only plan, but also select the important KPIs to measure results. KPIs are “Key Performance Indicators” or the metrics you use to track performance.

Which ones should you track? It depends on your goals, but we list here some of the metrics we think are essential to track for almost any SMS marketing campaign.

Delivery Rate

The delivery rate is the percent of messages that were successfully delivered to your subscribers. From provider to provider, delivery rates can vary. Often the factors that influence delivery rates include list size and message frequency. We guarantee high delivery rates for all of our campaigns. According to our latest stats, our text (SMS) coupon delivery rates are often 95% or higher.

Opt-In Rate

The opt-in rate tracks how many new subscribers sign up for your campaign. At Momares, we like to track how many people subscribe to your lists so that you can plan strategies for growth.

Click-through Rate

If your campaign messages include a URL, you should track the click-through rate on this URL to measure engagement with your campaign’s content. The click-through rate is only an applicable metric if the campaign happens to include a link. If your campaign does not include links, you will need to find another way to measure response, such as the redemption rate.

Opt-Out Rate

The opt-out rate measures the number of subscribers that opt-out of your campaign. It can give you an idea of how your subscribers respond to individual campaigns when it comes to opting out. A higher number of opt-outs in a short period of time means your campaign is likely not resonating with subscribers in terms of value.

Redemption Rate

If you send coupons via your mobile marketing campaign, we recommend you also track the redemption rate. The redemption rate refers to the percentage of coupon codes that are redeemed at POS or point-of-sale, versus the total number of coupons that were delivered to your subscribers.

Planning and Audience Segmentation for Better Results

By taking advantage of audience segmentation, you can determine which groups are the most responsive to the content of your campaigns. Personalization of your campaign messages can also help to improve response rates.

Before you get started, you should outline your goals for the campaign. Setting goals will ensure the right metrics are tracked.

Want to learn more about selecting the right KPIs for your mobile campaign? Contact us or call us at (305) 505­­-5393 for help with setting up your (SMS) text message marketing.

 

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How Often Should You Text Your Customers?

How often to use text message marketing

Do you know how often your business should text? Determining the frequency of messaging for your SMS campaign can be a challenge for marketers. At Momares, we usually recommend sending texts once per week (twice a week at most). However, the frequency of messaging in your campaign may vary slightly, depending on your requirements. Here are some things to consider when you are trying to determine how often to text your marketing list.

How frequently will a customer act on your offer?

As you consider the frequency, think about how often your customer will be able to take advantage of the promotions you offer. How often do they buy your product or service? A restaurant, for example, might text more frequently than a travel agency. The customer may not actually need or be able to buy what you’re offering until a certain amount of time has passed.

Is your campaign timely and relevant?

Evaluate your campaign to improve the relevance of your messages with regard to time, location and the potential for engagement. If you’re planning an SMS campaign with the goal of building brand equity, it’s important to ensure your campaign engages users effectively.

Try to avoid interrupting users at a time that may not be situationally appropriate and consider whether users will respond negatively to frequent texts. If you think they might, it would best to send text messages less frequently.

Frequency doesn’t have to remain the same

Keep in mind that the frequency of messaging doesn’t have to remain the same. Review your analytics data or converted sales to determine when buyers are more or less likely to buy.

As a result, you can send messages more frequently during the months when you think customers are likely to buy and less frequently during slow months. Conversely, you can do the opposite and send more promotions during slow months to motivate customers to buy.

Balance is important in SMS campaigns

To have an effective SMS campaign, you have to strike a balance between texting often enough that users will remember they signed up for messages, but not so often they decide to unsubscribe from your marketing list. This is why we often suggest texting once a week.

Contact us for help with setting up your (SMS) text message marketing.

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Why Text Message Marketing is a Smart Move Right Now

Every day, a growing number of your customers are interacting with you by mobile phone. They’re not just calling your business, but also visiting your website, speaking to you on social media and redeeming your offers… all on mobile.

Are you speaking to your customer on mobile?

It’s time to cater to your customer’s preference for mobile. And one great way to do that is with text message marketing. It happens to be a great time to start text messaging for various reasons. Here’s why…

Infographic, Why Text Message Marketing is a Smart Move Right Now

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Are You Complying with the Rules of Text Message Marketing?

Rules for Text Messaging

While text messaging seems like a casual medium, there are very serious consequences if you don’t follow the rules. In fact, you can be sued for up to $1,500 per text!

Who has the power to govern your program and what are the rules for compliance? Read on for a breakdown.

Governance, Guidance and Best Practices

Overall, there are 3 industry groups involved:

  • The FCC regulates SMS programs under the Telephone Consumer Protection Act of 1991 (TCPA) which limits solicitations by phone. Text message marketers can be sued (and have been) under the TCPA. In fact, big companies like Facebook, American Eagle and eBay are currently facing lawsuits.
  • The CTIA (Cellular Telecommunications Industry Association) is a trade association of wireless carriers, including AT&T, Sprint and others. It publishes guidelines for SMS and while it doesn’t have legal authority, it can report your program to the carriers, which can, in turn, suspend your account.
  • The MMA (Mobile Marketing Association) is also a trade association. It offers marketing best practices for SMS and publishes documents to help marketers optimize their mobile programs.

Rules for Communicating by Text

There are some very strict guidelines you must follow when sending marketing messages by text. Here are some simple tips to help you avoid any violations:

Make the consumer opt in
Whether they sign up by text or web form, consumers must opt in. If you’re using a web form, follow it up with text asking the customer to confirm their opt in. This ensures the consumer does in fact want to receive your messages and that someone else didn’t enter their number by mistake.

Include required disclosures
There are some key pieces of information you need to include when you advertise the program and BEFORE a consumer opts in. They are:

  • Business name
  • Program name (or the keyword for the program)
  • Frequency of messages (Ex: “up to 4 messages a month”)
  • A disclosure that “data and messaging rates may apply.”
  • A notice of written consent: “By participating, you consent to receive text messages sent by an auto phone dialing system.”
  • Confirmation that “no purchase is necessary.”

Tell them how to opt out
You must also tell the consumer how to opt out. Ex: “Text STOP to stop.”

Link to your terms and conditions, privacy policy and/or rules.

An example message could look like this…

Get $5 off your next purchase at Acme Sporting Goods!
To sign up for this and other discounts and alerts, text ACME to 65047.

Message & data rates may apply. Up to 4 messages a month. Text STOP to stop. No purchase necessary. You consent to receive autodialed text messages from Acme Sporting Goods. See privacy/rules at www.acme.com/mobilerules

Keep in mind also that text messages are not allowed to be sent outside the hours of 8 am and 9 pm—in the consumer’s time zone, not yours.

Following these rules is a small price to pay to reach your customers on a powerful platform and the device they attend to the most… their mobile phones!

Contact us for help with your text message marketing compliance.

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Text Message Marketing Best Practices

Text message marketing can be extremely effective. However, there are a few guidelines that must be followed. They help you get the most return and make sure your program follows federal rules. When done well, a text message marketing campaign can yield fantastic results. To make the most of your text message campaign, here are best practices.

  1. Stay professional
    While it may be tempting to use texting shorthand or abbreviations it’s best to avoid them (think ‘u’ instead of ‘you’) and  only use regular abbreviations when necessary to save space (“exp.” instead of “expire,” for example). Your brand’s message should still be a professionally crafted message. Also, brevity is key – do not try to fill all 160 characters if you don’t need to.
  2. Make it easy
    Opting in (or out) of any text message campaign should be easy for the user. Keeping codes short, or asking the user to text a number should be something short. Pro tip: the best way to get a large number of entries on your list is to host a sweepstakes. Keep it short and easy to get the biggest number of entries!
  3. Plan what, then when
    It’s important for these text messages to come at a time that will not seem intrusive to the client. Acceptable hours for your text to go out should be business hours, around 9 am – 6 pm. It’s important to keep in mind that this is a client’s personal phone and to be respectful of it.
  4. Comply with the TCPA
    The Telephone Consumer Protection Act was made to protect the very people you are trying to market to. To avoid any legal issues, make sure that everyone on your mobile list has opted into receiving messages from you. There are also certain messages that should be included in your opt-in language (“Message and data rates may apply. Text STOP to stop. You provide consent to receive autodialed text messages.”)

These tips will  help improve customer response and ensure a successful campaign.

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3 Good Reasons Why QR Codes For Sweepstakes Entry Are a Bad Idea

Instead of making the process of entering a sweepstakes easier and faster, QR codes make the process of getting to the sweepstakes entry form cumbersome.

  1. Participants needs to understand what to do with the QR code. Does your target understand what the pixel black squares are  for?
  2. Participants needs a QR a code app to read the QR. Do they have a smartphone? Doe sit have a QR code reader app? Do they have to download a QR code reader app?
  3. It takes 3 additional steps to get to the sweepstakes entry from a QR code. 1. Launch QR app. 2. Scan QR code and 3. Go to the destination website.

You are better off just printing your sweepstakes entry page URL or simply asking participants to send a text message  to enter the mobile sweepstakes. Ex. Text BRAND to 65047 to enter.

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Mobile Coupon Program Results for Retail Summary

Mobile coupon via text SMS with couon code -momares
Mobile coupon by text SMS message with coupon code
  • Our mobile coupons campaigns average 10% redemption rates.
  • Text (SMS) coupon delivery rates are 95%.
  • Mobile coupon program customer retention rates are 98%. (very low unsubscribe, opt-out rate)
  • Mobile coupons are stored in the customer’s mobile phone and are carried with the customer to the store. Coupon code can be offered for redemption or a barcode mobile coupon shown for scanning.
  • Mobile Sweepstakes and Contests are the most effective way to build a database of mobile customers.
If you are interested in setting up a mobile sweepstake or adding mobile coupons to your marketing, contact us at support@momares.com 
 
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The Best Way to Give Away a Coupon

This ad showing the woman drinking milk out of the Skim Plus carton got my attention. It was eye catching and the tag line “A glass just slows you down.” was clever, humorous and it says it’s so good don’t wait to pour in a glass just drink it straight form the container. It’s not easy to sell milk and I think this ad did a good job plus it offered a coupon.

The paper coupon conundrum

The ad offered a paper tear-off coupon that I thought was a good idea, my only concern is what happens to the plan when the coupons run out? I decided to give the ad a week and see if the coupons would in fact run out. They did.

The coupons are gone??

Next time a saw the Skim Plus ad, I saw and empty coupon booklet attached to a nice ad. My next question was how many lost opportunities did this promotion waste? How fast did the coupons run out? Did that lady take more than one coupon? Will someone come to replace the coupon booklet? Let me try the QR code…nope that just takes me to their Facebook page.

Coupon on my phone

A better way to distribute a coupon and not have to worry about replacing them when they run out is to simply add a mobile coupon call-to-action. Something like “Text SKIM to 65047 for an instant $2 coupon.” Done. Coupons never run out and the customer gets the coupon instantly in their phone. For the marketer she has the option to continue to offer new coupons via text as it builds a mobile database of interested customers. It’s a simple and elegant solution to distribute coupons to the customer’s mobile phone. Looking to do mobile coupons? Contact us.